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FAQ for iOS and Android

Unlistr is a first-of-its-kind utility app that allows you to regain control of your inbox. Our proprietary and patented technology helps you manage and unusbscribe unwanted email in bulk. First, choose a folder to scan and Unlistr identifies emails you may want to unsubscribe from such as newsletters, listservs and other subscribed content. Second, after you choose the senders you want to keep or unsubscribe, Unlistr executes unsubscribe actions for you on your behalf.
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In version 2.7.3, Unlistr now connects to Gmail and Google Apps accounts via oAuth. This means your account should connect automatically without having to change account permissions.

First, please visit Google's security settings here. Under, "Account Permissions" make sure you have "Access for less secure apps" set to "Enabled." If not, click "Settings" to the right of "Access for less secure apps." Don't worry, Unlistr supports SSL encryption when interfacting with Gmail via Unlistr. On the following page, click "Enable" and "Done."





Second, please make sure IMAP is enabled under Gmail's Forward, POP and IMAP Settings here.
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(1) Unlistr scans your recent email. If you DELETE your unwanted emails as they come in, Unlistr has no way of knowing whether you're subscribed or not.

(2) Reduce the number of emails you're scanning. Some networks (e.g., 3G) may have difficulty culling through results if you are seeking to scan 1,000 emails at a given time. Unlistr recommends a maximum of 250 scans per scan. If you wish to scan more later, setup an alert.

(3) Choose a more applicable folder to scan.

(4) Unfortunately, some senders simply don't respond timely to unsubscribe requests (shame on them)! We are working on ways to report senders that don't follow the law.

(5) For security reasons, Unlistr does not pick up senders that do not honor unsubscribe requests. Unlistr also skips black listed IP addresses that use unsubscribe actions as a way to send you more junk email. We recommend reporting such spammers to the relevant authorities in your country. Some of senders may actually be black hat spammers, who could use unsubscribe requests to actually send you more junk email. We carefully skip those types of senders.

In the U.S., to report illegitimate spammers, please try the below:

http://www.consumer.ftc.gov/articles/0038-spam#report -- forward SPAM to spam@uce.gov

http://www.ic3.gov/complaint/default.aspx -- Internet Crime Compliance center.

Regarding financial related SPAM, I would report them to the SEC here: https://denebleo.sec.gov/TCRExternal/disclaimer.xhtml

Another option is contact the ISP of the sender. This one is a bit harder. First, open the email's header by looking at the source. In your email program, I believe there is a setting to view the full header. From there, find the IP address and do a reverse lookup here: http://whois.net/. Next, find the ISP address and report them! In some cases, they will ban the sender from their servers and may issue a fine as well.
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Unlistr works in a secure local area on your device. We don't collect or know your e-mail address, password or e-mails. Furthermore, unlike other services, Unlistr does not have a "cloud" server that needs "access" to your email through a web service or API (except in limited circumstances involving Gmail accounts to connect via oAuth - we do not collect data at this time). All of Unlistr's magic occurs on your device itself locally using your device's operating system, processor and memory. By way of example, Unlistr works similar to Outlook on your PC, Sparrow on your Mac or iPhone mail on your phone.

Second, Unlistr supports TLS/SSL encryption in your incoming and outgoing settings. Most email services provide TLS/SSL by default (e.g., Gmail, Me, Yahoo, etc). This means that when you setup, scan and unsubscribe, your connection is encrypted.

In version 2.7.3, Unlistr now connects to Gmail and Google Apps accounts via oAuth. This means your account should connect automatically without having to change account permissions.

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Unlistr is designed to work with most, if not all, POP3 and IMAP accounts. With exception to Gmail, Yahoo, Hotmail, MSN, AOL, Me and Mac accounts, you will need to know your incoming and outgoing server settings. The best way to figure out your POP3/IMAP settings is to do a quick Google search (e.g., Cox.net POP3 Settings). Please pay special attention to the following:

(1) Check if your email provider requires a SEPARATE outgoing "SMTP user name" and/or password. If so, when Unlistr prompts you for an optional SMTP Username and Password, input them as required by your email provider.

(2) When entering your incoming/outgoing server settings, Unlistr assumes that your email address is your username. If your email provider does not add the domain (e.g., @cable.com) as part of your username, remove the domain and use only the first part of your email address (e.g., Username: john.doe ... not john.doe@cable.com).

(3) Some services such as local ISPs do not support SSL/TLS. You may want to consider switching to a more secure email service. However, if you accept the decreased risk, you may connect a non-SSL/TLS account with Unlistr.
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We feel your pain -- unfortunately, there are some senders who do not provide an easy opt-out option. You may have to input a password or, in some cases, fill out a survey. Because these are on a case-by-case basis, Unlistr's proprietary algorithm will redirect you to a semi-automated browser that will allow you to clean these up. We try to speed that process up by creating an easy to use in-app browser that jumps from sender to sender.
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Although Unlistr does not support ActiveSync connectivity, Unlistr does support Exchange IMAP. Please check with your IT Department to find out your IMAP server/port settings.

If available, you may have IMAP settings listed in your Outlook Web App. Look for "Settings for POP or IMAP access..." under your online settings. Your settings may look something like this: POP setting

Server name: mail.o365.yourcompany.com
Port: 995
Encryption method: SSL

IMAP setting
Server name: mail.o365.yourcompany.com
Port: 993
Encryption method: SSL

SMTP setting
Server name: owa.yourcompany.com
Port: 587
Encryption method: TLS
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Make sure that your email server is setup to delete emails from IMAP/POP devices. Unlistr (via IMAP/POP) is designed to delete unwanted emails from the server that are unsubscribed. If emails are not deleted, some junk email senders may continue to show up in your unwanted email scans. In your email server's settings area, look for controls on how IMAP/POP interacts with your inbox. In the settings area of Gmail, select "Enable IMAP" "Auto-Expunge on" and "Do not limit the number of messages in an IMAP folder."
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Unlistr will make an attempt to delete unsubscribed emails from your server. If you do this on accident, the action is irreversible but you should be able recover the emails from your Trash (or labeled [IMAP]/Trash) or Deleted Folder.
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When Unlistr loads results, look for the "Keep" button in the bottom left of your screen. Keeping an email sender will remove them from the results list view in future scans. If you want to make changes to your Keep List, look for an the option in the side panel.
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You can create an alert by visiting Set a Schedule in the side panel. There, you can set the folder, time and day for the scheduled scan. If you want additional alert options, visit the Notifications area under your device's settings. In Android, you can setup a background schedule to run Unlistr at set intervals. Unwanted email results will then appear in your notification area.
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Because Unlistr establishes a one time connection to your email server per scan, Unlistr will not be able to find any junk email that you previously downloaded and "deleted from server" via your regular mail program (e.g., Outlook, iOS Mail App). We recommend switching to an IMAP server.
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Yes. You can edit the number of emails to scan under "Set # Emails to Scan." We recommend that you turn on your WiFi if you increase this number. Ultimately, Unlistr is most effective when run periodically. Don't expect everything to be caught in one scan since many lists send emails quarterly or monthly.
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To scan your junk/spam folder, visit folder on your home screen in the app and simply tap spam/junk. Then, check off the spam/junk folder that is located in your list of folders. However, please note that email services that only support POP3 (e.g., MSN or Hotmail) will not be able to connect to the junk/spam folder. To maximize Unlistr's effectiveness, we recommend switching your email service to one that supports IMAP.
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Some junk emails require a mail-to or reply method to a specific opt-out mailing address to unsubscribe. Therefore, your sent items may contain the below because Unlistr sent unsubscribe requests on your behalf.
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There are probably a few reasons for the error. First, from our research, some senders simply don't honor unsubscribe requests and provide erroneous or impossible unsubscribe actions in their emails. Second, Unlistr may have a bug in our unsubscribe engine. Either way, please report such issues in our bug tracker.
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To restore your in-app purchase, go to a Pro feature and hit buy in the two screens that ask you to purchase. In the next screen, you will see a message that looks like the below. After this screen, tap any Pro feature and your in-app purchase should be restored.
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Because your information security is important to us, we don't sync your credentials to our server or email accross devices. When you setup Unlistr on your device, your information is stored locally including your address and password. Therefore, syncing your account list accross the cloud is not an option. However, some other information may sync such as your in-app purchase receipts. If you purchase Unlistr, you should be able to activate your purchase on multiple devices.
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